Executive Assistant

e-Management - Silver Spring, MD                                  

2016 - Present

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• Provided comprehensive management of meetings and appointments on executive calendar, including meeting briefs or other necessary correspondence in advance

• Assisted with travel arrangements, itinerary and necessary correspondence, and expense reporting

• Maintained record of CPE/training

• Recorded minutes of meetings as needed

• Provided catering and other logistical arrangements for meetings

• Provided background research on executive projects

• Assisted with development of presentations

• Responded and/or reached out to internal and external parties as directed

• Sent out corporate announcements for all meetings chaired by President and CFO

• Drafted executive correspondence

• Implemented and maintained an efficient filing system for all business and miscellaneous documents

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Ecommerce Marketing Specialist

Havel's Inc. - Cincinnati, OH

2009 - 2016

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• Oversaw product page updates, sales, and informational pages in Aabaco (Yahoo!) Small Business for 3 sites, as well as their corresponding mobile sites run through Unbound Commerce.

• Planned and designed email campaigns in Constant Contact to help maintain online reputation and improve customer experience.

• Managed social media sites associated with the websites, which included Facebook, Twitter, Pinterest, Instagram, LinkedIn, and Google+.

• Designed print and advertisements for 2 sites.

• Worked hand-in-hand with technical team to increase site traffic, raise online product publicity, and broaden web presence.

• Monitored, identified, and analyzed key online trends and implemented marketing activities based on findings.

• Transformed analytics data from all 3 sites into opportunities to help drive overall sales of all channels, and improved brand perception.

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Receptionist / Secretary

Universal Electronic Alarms - Lancaster, CA

2008

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• Handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly.

• Acted as an internal consultant to help colleagues and departments within the organization develop programs and solutions to enhance efficiency and effectiveness.

• Organized job walks for future customers to help build loyal clientele through friendly interactions and consistent appreciation.

• Prepared proposals and contracts for individuals, corporations, government installations and government contractors.

• Maintained annual and quarterly Fire Testing Schedule for government, government contractors, and individual customers.

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Customer Service Representative

M&C Specialties - Lancaster, CA

2006 - 2008

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• Evaluated and identified opportunities to drive process improvements that would positively impact the customer’s experience.

• Attracted potential customers by answering product questions and suggesting information about other products and services.

• Cross-trained and coordinated scheduling with team members to ensure seamless service.